Effective Date: 1st August 2026

These Terms and Conditions govern the booking and delivery of all training courses, workshops, webinars, consultancy services and associated learning activities provided by Beehive Training Ltd ("the Company", "we", "us" or "our").

By making a booking, the customer agrees to be bound by these Terms and Conditions.

1. Definitions

Customer means the individual, organisation, company or representative making the booking.

Delegate means any individual attending a course or service provided by Beehive Training Ltd.

Open Course means a course available for booking by individuals or organisations where places are sold per delegate.

Bespoke Training means training delivered exclusively for a specific organisation or client.

Training Services means all training, consultancy, coaching, assessments, workshops, webinars and related services provided by Beehive Training Ltd.

2. Formation of Contract

A contract is formed when:

• A booking is accepted by Beehive Training Ltd; and
• Payment has been received or an invoice has been issued and accepted.

We reserve the right to refuse any booking at our absolute discretion.

No verbal discussion or correspondence shall constitute a binding contract unless confirmed in writing.

3. Fees and Payment

All fees are stated in pounds sterling (£) and are exclusive of VAT unless expressly stated otherwise.

Payment must be made in accordance with the payment terms detailed on the invoice, booking confirmation or website.

Where payment is not received by the due date we reserve the right to:

• Suspend delivery of services;
• Refuse attendance;
• Withhold certificates;
• Cancel future bookings; and
• Recover any reasonable costs associated with debt recovery.

Interest may be charged on overdue commercial accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

The Customer shall remain liable for all fees and charges incurred.

4. Consumer Rights

Where the Customer is a consumer as defined by the Consumer Rights Act 2015 and books online, by telephone or other distance means, they may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a course is scheduled to commence during the statutory cancellation period and the Customer expressly requests immediate performance of services, the Customer acknowledges that cancellation rights may be reduced or lost once services have commenced.

5. Open Course Cancellations

Cancellation requests must be submitted in writing.

Where cancellation is received:

More than 14 calendar days before the course date

A full refund will be issued.

14 calendar days or less before the course date

No refund will be payable.

A substitute delegate may attend in place of the original delegate at no additional charge provided sufficient notice is given.

Failure to attend a course without notice shall be treated as a cancellation and no refund shall be payable.

6. Bespoke and In-House Training

For training commissioned by organisations:

Notice Period

Charge

More than 14 days

No charge

7 to 13 days

50% of agreed fee

Less than 7 days

100% of agreed fee

Any venue costs, travel costs, accommodation costs or third-party expenses already incurred may also be charged to the Customer.

Any agreed dates are reserved specifically for the Customer and late cancellation may prevent the Company from filling the booking.

7. Rescheduling

Any request to reschedule must be made in writing.

The Company may, at its sole discretion, permit one reschedule without charge where at least 14 days' notice is provided.

Further requests may incur an administration fee or be treated as a cancellation.

8. Delegate Responsibilities

Delegates must:

• Arrive in sufficient time for the course.
• Participate appropriately.
• Follow trainer instructions.
• Observe all health and safety requirements.
• Treat other delegates with dignity and respect.
• Provide accurate information when requested.

The Company reserves the right to remove any delegate whose conduct is disruptive, abusive, unsafe, discriminatory or otherwise inappropriate.

No refund shall be payable where removal occurs as a result of delegate conduct.

9. Practical Training Activities

Certain courses may involve physical activities including but not limited to:

• Moving and Handling
• First Aid
• Clinical Skills
• Emergency Response Activities

Delegates are responsible for informing the Company of any medical condition, injury, disability or limitation which may affect safe participation.

Participation remains the delegate's responsibility.

The Company may refuse participation where it considers that attendance presents a health and safety risk.

10. Reasonable Adjustments

Beehive Training Ltd is committed to equality, diversity and inclusion.

Customers should notify us of any requested reasonable adjustments at the earliest opportunity and preferably prior to booking.

Whilst every reasonable effort will be made to accommodate individual requirements, adjustments may be limited by venue, equipment, health and safety or assessment requirements.

11. Certification

Certificates shall only be issued where:

• Attendance requirements have been met;
• Assessments have been successfully completed where applicable;
• Course fees have been paid in full; and
• Any awarding body requirements have been satisfied.

The Company reserves the right to withhold certification where these requirements have not been met.

12. Intellectual Property

All course materials, manuals, presentations, handouts, templates, resources, assessments and content remain the intellectual property of Beehive Training Ltd unless otherwise stated.

The Customer shall not:

• Copy;
• Reproduce;
• Distribute;
• Sell;
• Adapt; or
• Share

any training materials without prior written consent.

Nothing in these Terms transfers ownership of intellectual property rights.

13. Data Protection

All personal data shall be processed in accordance with:

• UK GDPR;
• The Data Protection Act 2018; and
• Any other applicable data protection legislation.

Information may be collected and processed for:

• Course administration;
• Certification;
• Quality assurance;
• Regulatory compliance;
• Communication regarding booked services.

Further information is available within our Privacy Policy.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure arises from events beyond its reasonable control including:

• Severe weather;
• Industrial disputes;
• Disease outbreaks;
• Public health restrictions;
• Utility failures;
• Transport disruption;
• Illness;
• Government action; or
• Any other unforeseeable event.

Where such circumstances arise, services may be postponed or rescheduled.

15. Limitation of Liability

Nothing within these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any liability which cannot legally be excluded under English law.

Subject to the above, the Company's total liability arising from any booking or contract shall not exceed the fees paid by the Customer for the relevant services.

The Company shall not be liable for:

• Indirect loss;
• Consequential loss;
• Loss of profit;
• Loss of business;
• Loss of contracts;
• Loss of reputation; or
• Loss of anticipated savings.

16. Complaints

Complaints should be submitted in writing within 14 days of the issue giving rise to the complaint.

The Company will investigate complaints fairly and seek to resolve them promptly in accordance with its Complaints Procedure.

17. Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with any quotation, booking confirmation, invoice, service agreement or written proposal, constitute the entire agreement between the parties.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales.

Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.