We're Committed to Providing a High-Quality Service

At Beehive Training, we aim to provide professional, responsive and high-quality services. We value feedback and take all concerns seriously.

If something has not met your expectations, we encourage you to let us know so that we can investigate the issue and work towards a fair resolution. This procedure explains how to raise a concern or complaint regarding our services, digital products, resources or business activities. 

What This Procedure Covers

This procedure applies to complaints relating to:

• Training delivery
• Consultancy services
• Digital products and downloadable resources
• Customer service
• Website enquiries and communications
• Accessibility or access to information
• General dissatisfaction with our services

Where a signed agreement contains its own complaint or dispute resolution process, that process may apply instead. 

How to Make a Complaint

Please email us at:

info@beehivetraining.co.uk

Using the subject line:

Complaint

To help us investigate your concerns, please include:

• Your name and contact details
• Organisation name (if applicable)
• Details of the service, product or issue
• A summary of your concern
• Relevant dates or supporting documents
• The outcome you are seeking

Informal Resolution

Where possible, we aim to resolve concerns quickly and informally.

This may involve:

• Providing clarification or explanation
• Correcting information
• Replacing a digital file
• Resolving an administrative error
• Identifying another practical solution

Our priority is to resolve issues fairly and efficiently wherever possible. 

Formal Complaint Review

If a matter cannot be resolved informally, it will be reviewed as a formal complaint.

Our written response may include:

• A summary of the complaint
• Information reviewed
• Findings and conclusions
• Actions to be taken
• Reasons if the complaint is not upheld
• Details of any further steps available

Training and Consultancy Complaints

If your complaint relates to training delivery or consultancy services, it is helpful to provide:

• Date of delivery
• Location or online platform used
• Subject area
• Details of the concern

Depending on the circumstances, we may review attendance records, feedback, assessment records, correspondence, training materials or contractual documentation. 

Digital Product Complaints

Please contact us as soon as possible if:

• You have received the wrong product
• A file cannot be accessed
• A download link is not working
• A product appears faulty
• A product differs significantly from its description

Where appropriate, we may provide a replacement file, a corrected download link, a correction, an explanation or a refund where required by law or considered fair and reasonable. 

Confidentiality

All complaints are handled sensitively and only shared with those involved in reviewing or responding to the matter.

Any personal data provided will be managed in accordance with our Privacy Policy. 

If You Remain Dissatisfied

If you remain dissatisfied after receiving our final response, you may wish to seek independent advice.

Where appropriate, parties may consider mediation, legal advice or another suitable resolution process. 

Contact Us

Beehive Training Ltd
22a New Street
Honiton
England
EX14 1EY

Email: info@beehivetraining.co.uk
Telephone: 0843 176 0833

Company Number: 17318201